Frequently Asked Questions

You can email me at info@jillgraham.co.uk or use the online enquiry form on my website, you can also phone me on 0447828210333

An email confirming your order will be sent to the email address provided.

Yes of course. As you complete the checkout process you will be given the opportunity to enter your billing and delivery addresses, if different.

All Jill’s orders are dispatched within 2 Days unless otherwise notified.
Postal times are estimated below but may take longer in busy periods
Ireland: 3-6 working days
UK: 1-3 working days
Europe: 5-7 working days
USA: 7-10 working days
Australia: 10-12 working days
Rest of the World: 10-12 working days
If you need a piece by a specific date just let Jill know and she will do her best to get it to you.

Our jewellery is designed and made By Jill Graham in her Co Down workshop.

Due to the handmade nature of Jill’s jewellery, mistakes are very rare but should you receive a faulty piece please contact Jill, email info@jillgraham.co.uk or call on 07828210333.

We offer a hassle free 14-day exchange or refund on unworn pieces. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Your gift is packaged in our custom Jill Graham jewellery boxes. They are black and silver paper with silver foil writing and have a plush black velvet foam insert. Care instructions and a collection leaflet are in each box and very box is carefully tied in a green bow. They are shipped in protective bubble packaging.

In the unlikely event that your order goes missing please contact Jill via email to <a href=”mailto:info@jillgraham.co.uk”>info@jillgraham.co.uk</a> or call <a href=”tel:07828210333″>07828210333</a>.

No. Because screens vary in size, it is next to impossible to show an actual size image on the Internet. We do provide measurements where appropriate and try our best to have each design photographed on models for scale.

From time to time we may offer discount codes to our newsletter subscribers, on social media or through our carefully selected partners. To use a discount code, please enter the code in the box provided on the shopping cart page, click ‘Apply’ and the discount code offer will be applied to your shopping cart.
If you have any problems redeeming your discount you can email Jill at info@jillgraham.co.uk. Some discounts are time sensitive and have an expiry date. Promotional discounts may not be redeemed in conjunction with any other offer.